A CRM is Not Sufficient to Run Customer Success
One fundamental truth that dictates the growth and scalability of a business in the SaaS industry is that it takes many months to recoup the Customer Acquisition Cost (CAC) and …
Category: News
- Vroozi Marks Record Growth Year with Industry Recognition and Customer Success | citybiz
- Intoxalock Announces Exclusive Partnership with InstallerNet Expanding Industry ... - Morningstar
- Perspective AI Raises $4M in Seed Funding - FinSMEs
- Greg David Named Chief Revenue & Customer Officer at Macmillan Learning - Morningstar
- Vroozi Marks Record Growth Year with Industry Recognition and Customer Success
- Mobile marketing with RCS: What you need to know - MarTech
- Reversed Due Diligence: How To Pick Enterprise Winners - Forbes
- 6 Lessons for Startups from a Museum Dedicated to Failure - Harvard Business Review
- Greg Ralph returns to Solopress in key role - Printweek
- ServiceNow Builds on Partner Momentum With AI Specializations, Incentives - Cloud Wars
- Transforming Customer Support With Artificial Intelligence - SAP News Center
- ESW hires former Amazon Pay Ireland head and Xeneta CRO Tonia Luykx as Chief Revenue Officer
- New management structure and Executive Officer appointments and resignations
- Xobee Networks CEO Eric Rawn Recognized Among Top CEOs in California - WANE 15
- News | SAP Introduces SAP Demo Environment 2.0 | Pipeline Publishing
Top 5 Metrics You Should Master in Customer Success And Avoid Getting Lost
Customer Success in SaaS is easy. You just need to understand NRR, ARR, MAU, DAU, NPS, CSAT, TAM, LTV, CAC, GTM, OKR, KPI, SEM, SEO, YOY, YTD, B2B, B2C, IPO, and of course …
Top 5 Metrics You Should Master in Customer Success And Avoid Getting Lost Read more…
Analytics For Customer Success
We have finally reached the point where analytics is considered table stakes for all businesses. At every level of the company, we acknowledge that insights from data are critical to our success …
Top 7 Soft Skills That Will Help You Get Ahead in 2022
As Customer Success professionals, we all know the importance of developing soft skills that will help us set apart. However, these are also the hardest to develop. While your experience or technical knowledge …
Top 7 Soft Skills That Will Help You Get Ahead in 2022 Read more…
Totango Unleashes the Power of Customer Success with Launch of Canvas
A New Era of Customer Success Unveiled at Totango’s Global Executive Forum Totango for Visual Collaboration with Customer Experience Canvas, Campaign Design, Multidimensional Customer Health, and Powerful Integrations with Google …
Totango Unleashes the Power of Customer Success with Launch of Canvas Read more…
Why You Should Add Predictive Analytics to Customer Success
Predictive analytics powered by AI technology is changing the world as we know it. Nowadays, there is an ocean of data available for every industry. However, finding the gems that …
Why You Should Add Predictive Analytics to Customer Success Read more…
Hubilo’s Customer Success Team Wins Bronze Stevie
Hubilo, the leading virtual, live, and hybrid event technology platform, is excited to announce it was awarded a Bronze Stevie® Award for Customer Service Department of the Year. Hubilo will …
Hubilo’s Customer Success Team Wins Bronze Stevie Read more…
Totango Global Executive Forum – Mar 14-16 Carmel Valley, California
Totango Announced The 2022 Global Executive Forum To Discuss The Future Of Customer Success Totango, the leading Customer Success Platform that unleashes the power of agile customer journey creation to …
Totango Global Executive Forum – Mar 14-16 Carmel Valley, California Read more…
Reorienting the Value Chain for the Age of the Customer
Industry advisor Geoffrey Moore’s strategies for building and transforming companies in an age of disruption were birthed as technology was beginning its reign, with “Crossing the Chasm” first published back …
Reorienting the Value Chain for the Age of the Customer Read more…
SmartKarrot’s Top 50 Women Leaders in Customer Success 2022 List
SmartKarrot, the intelligence-driven customer success platform, just announced 2022’s leading women leaders and influencers in customer success in celebration of International Women’s Day. Allison Pickens An exceptional thought leader and …
SmartKarrot’s Top 50 Women Leaders in Customer Success 2022 List Read more…