The annual SmartKarrot Global Customer Success Survey provides a yearly view of trends shaping the Customer Success industry. The 2021 edition offers key insights on the state of Intelligence and Automation in Customer Success. …
SmartKarrot Customer Success Survey 2021 – Intelligence and Automation Read more…
The workplace experience for most employees is not the workplace experience for all employees, as reveals a recent study from Glassdoor measuring gaps in Diversity & Inclusion satisfaction by employee race and ethnicity. …
A cultural crisis in America’s workplace diversity Read more…
We all know how critical Customer Feedback is for any sustainable businesses to grow. It’s therefore important to “listen” to your customers’ needs. Taking record of their ideas, capturing and …
2021 Customer Success Awards : Customer Feedback Management Software Read more…