Winter 2022 User Onboarding Software Customer Success Report by FeaturedCustomers - FeaturedCustomers Winter 2022 Report Customer Success Onboarding

FeaturedCustomers just published the Winter 2022 User Onboarding Software Customer Success Report to give prospects better insight on which User Onboarding Software would work best for their business according to real customer references.

The highest-rated vendors according to the Winter 2022 User Onboarding Software Customer Success Report are:

Market Leaders – Intercom, Pendo, Skilljar, WalkMe, and Whatfix were given the highest “Market Leader” award. Market Leaders are vendors with a substantial customer base & market share. Market Leaders have the highest ratio of customer reference content, content quality score, and social media presence relative to company size.

Top Performers – Appcues, Chameleon, Toonimo, UserIQ, and Userlane were awarded “Top Performer” honors. Top Performers are vendors with significant market presence and enough customer reference content to validate their vision. Top Performers products are highly rated by its customers but have not achieved the customer base and scale of a Market Leader relative to company size.

Rising Stars – Helppier, Upscope, UserGuiding, and Userpilot were awarded the “Rising Star” honor. Rising Stars are vendors that do not have the market presence of Market Leaders or Top Performers but understand where the market is going and has disruptive technology. Rising Stars have been around long enough to establish momentum and a minimum amount of customer reference content along with a growing social presence.

Get the full report in PDF here.

Hakan Ozturk

Hakan Ozturk
Founder,, #1 Weekly Customer Success Newsletter

Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company’s potential for massive growth.

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