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Category: Nominations

Entrust names Harini Gokul as Chief Customer Officer

Posted on 01/12/2023 Posted in Nominations

New role signals renewed commitment to transforming and unifying the Entrust customer experience Entrust, a global leader in trusted payments, identities, and digital infrastructure, announced that it has named Harini Gokul …

Entrust names Harini Gokul as Chief Customer Officer Read more…

Forter Appoints Ozge Tuncel Ozcan as Chief Customer Officer

Posted on 01/11/2023 Posted in Nominations

Forter, the Trust Platform for digital commerce, today announced the appointment of Ozge Tuncel Ozcan, a proven customer success leader, as chief customer officer (CCO). In this newly-created role, Ozcan …

Forter Appoints Ozge Tuncel Ozcan as Chief Customer Officer Read more…

Lumen Hires Ashley Haynes-Gaspar as Executive VP of Customer Success, Wholesale and International

Posted on 01/05/2023 Posted in Nominations

Lumen Technologies has named Ashley Haynes-Gaspar Executive Vice President – Customer Success, Wholesale and International. Her first day will be January 9. In this role, Ashley will focus on nurturing and growing enterprise …

Lumen Hires Ashley Haynes-Gaspar as Executive VP of Customer Success, Wholesale and International Read more…

IntellaTriage Hires Janelle Sutter as Director of Quality Assurance and Customer Success

Posted on 12/25/2022 Posted in News, Nominations

Janelle Sutter, an experienced nurse and post-acute patient care services professional, joins the hospice and home health after-hours triage company to focus on patient experience and customer service. IntellaTriage, the …

IntellaTriage Hires Janelle Sutter as Director of Quality Assurance and Customer Success Read more…

Arlette Reyes Joins WrkSpot as the New Head of Customer Success

Posted on 12/25/2022 Posted in News, Nominations

WrkSpot is pleased to announce the appointment of Arlette Reyes as its new head of Customer Success. With nearly 25 years of experience in the customer service industry, Reyes brings a …

Arlette Reyes Joins WrkSpot as the New Head of Customer Success Read more…

Diane Melchionne Joins Sense As Vice President Of Customer Success

Posted on 12/25/2022 Posted in News, Nominations

Sense, the market leader in AI-driven talent engagement solutions for enterprise recruiting, today reported year-end record growth fueled by the addition of large enterprise customers, the widespread adoption of its …

Diane Melchionne Joins Sense As Vice President Of Customer Success Read more…

Steve Cox Appointed as Vice President of Customer Success at Command Alkon

Posted on 12/24/2022 Posted in News, Nominations

Over 25 Years of Experience Perfectly Positions Cox to Drive Customer Best Practices and Product Adoption Command Alkon, the global leader in integrated software and technology solutions for the heavy …

Steve Cox Appointed as Vice President of Customer Success at Command Alkon Read more…

Nutanix Appoints Natalie Chrara as its Director of Customer Success in APJ

Posted on 12/22/2022 Posted in Nominations

Nutanix has appointed Natalie Chrara as its Director of Customer Success in APJ, effective immediately. She will be based in Sydney, report directly to Paul Davis, VP for Worldwide Customer …

Nutanix Appoints Natalie Chrara as its Director of Customer Success in APJ Read more…

Andrea Schwartz Joins SafeSend as Vice President Of Customer Success

Posted on 12/21/2022 Posted in Nominations

Growth continued throughout 2022 at SafeSend®, a market-leading provider of tax workflow automation and client collaboration technology solutions for tax and accounting professionals. Every area of the company is flourishing, …

Andrea Schwartz Joins SafeSend as Vice President Of Customer Success Read more…

Jonathan Nichols joins Ventiv Technology as Global Head of Customer Success

Posted on 12/13/2022 Posted in Nominations

Former COO of Origami Risk, with decades of RMIS industry experience joins Ventiv’s Executive Leadership Team Ventiv Technology, the leading provider of advanced analytics for risk, claims, and underwriting solutions, …

Jonathan Nichols joins Ventiv Technology as Global Head of Customer Success Read more…

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The Customer Success Café Podcast
The Customer Success Café Podcast

All things Customer Success
by Hakan Ozturk – Paris, France

CS Café #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
byHakan Ozturk

Hello and welcome to the 5th edition of your Customer Success Cafe Podcast where we discuss all things Customer Success and so much more!

Hold on tight as we embark on an electrifying conversation with Manasij Ganguli, the CEO of ZapScale. 

Get ready to be amazed as we explore his extraordinary journey from starting as an engineer to building startups and more.

But hey, this episode is not just an ordinary podcast.

It's an adventure that will challenge your thoughts and unlock the untapped potential of Customer Success.

Prepare yourself for an inspiring look into the mind of an innovator.

Get ready to learn about ZapScale—a revolutionary platform designed for mid-market and small businesses.

Manasij and his co-founders, Bratish Goswami and Mausmi Ambastha, have used the power of data to propel businesses to new heights in our ever-changing digital world.

But that's just the beginning.

In this exciting episode, we address the challenges faced by customer success teams, with ZapScale leading the way.

Get ready to be captivated by their data-driven approach and practical insights that redefine how we measure customer health.

And here's the best part—Artificial Intelligence.

Manasij will reveal the incredible power of AI, and its ability to predict churn, find upselling opportunities, and revolutionize your customer success efforts.

Prepare to be inspired by real-life examples that will transform your understanding of data analysis and scalability.

Join us on this thrilling journey as we uncover the secrets to maintaining a personal connection with a growing customer base.

Discover the art of combining intuition and data analysis for making the best decisions.

So, don't miss out on this amazing opportunity! 

Get ready to gain wisdom, unlock success secrets, and elevate your game to new heights.

I'm your host, Hakan, Founder of the weekly Customer Success Café Newsletter and TopCSJobs.com—your go-to destination for landing your dream job in customer success.

And now, ladies and gentlemen, it's time to tune in, buckle up, and prepare for the adventure of a lifetime! 

Welcome to The CS Café Podcast No. 5 with Mansij Ganguli, the visionary CEO and co-founder of ZapScale!

Here's the book Manasij mentioned in our interview:
👉”The Signal and the Noise”: Why So Many Predictions Fail–but Some Don't

by Nate Silver

⭐⭐⭐⭐⭐

Subscribe to my free weekly newsletter 👉⁠theCScafe.com⁠

Looking for a job in Customer Success? Find your dream job here 👉 ⁠topCSjobs.com

CS Café #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
CS Café #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
06/11/2023
Hakan Ozturk
CS Café #4 – Firaas Rashid, Founder and CEO of Hook
03/05/2023
Hakan Ozturk
CS Café #3 – Nadia Harris – Founder of RemoteWorkAdvocate.com
02/05/2023
Hakan Ozturk
CS Café #2 – Prithwi Dasgupta – CEO of SmartKarrot
02/05/2023
Hakan Ozturk
CS Café #1 – Exclusive Interview With Rav Dhaliwal
02/05/2023
Hakan Ozturk
Welcome to The Customer Success Café Podcast
02/05/2023
Hakan Ozturk
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