The Top CRM Software Vendors According to the FeaturedCustomers Spring 2023 Customer Success Report

The Top CRM Software Vendors According to the FeaturedCustomers Spring 2023 Customer Success Report

FeaturedCustomers releases the Spring 2023 Customer Relationship Management (CRM) Customer Success Report.

SUNRISE, FL, USA, April 11, 2023/ — Today FeaturedCustomers published the Spring 2023 Customer Relationship Management (CRM) Customer Success Report to give prospects better insight on which Customer Relationship Management (CRM) would work best for their business according to real customer references.

The highest-rated vendors according to the Spring 2023 Customer Relationship Management (CRM) Customer Success Report are:

Market Leaders – Act!, Copper, Creatio, Freshsales, HoneyBook, HubSpot, Insightly, Keap, Microsoft Dynamics 365, Oracle NetSuite, Pipedrive, Pipeliner CRM, Sage CRM, Salesforce, SugarCRM, SuperOffice, and Thryv were given the highest “Market Leader” award. Market Leaders are vendors with a substantial customer base & market share. Market Leaders have the highest ratio of customer reference content, content quality score, and social media presence relative to company size.

Top Performers – Affinity, Agile CRM, Aptean CRM, Close CRM, CRMNEXT, FreeAgent CRM, Maximizer CRM, Nimble, Nutshell CRM, Ontraport, Pipeline, Unanet CRM by Cosential, Vtiger, and Zendesk Sell were awarded “Top Performer” honors. Top Performers are vendors with significant market presence and enough customer reference content to validate their vision. Top Performers products are highly rated by its customers but have not achieved the customer base and scale of a Market Leader relative to company size.

Rising Stars – Commence, Gold-Vision CRM, Less Annoying CRM, Method:CRM, NetHunt, OpenCRM, Soffront Software, Workbooks, and WORK[etc] were awarded the “Rising Star” honor. Rising Stars are vendors that do not have the market presence of Market Leaders or Top Performers but understand where the market is going and has disruptive technology. Rising Stars have been around long enough to establish momentum and a minimum amount of customer reference content along with a growing social presence.

About the Customer Relationship Management (CRM) Customer Success Report:

The customer success report is based on over 11,000 pieces of verified customer reference content. A vendor’s overall customer success score is reached via a weighted average of their Content, Market Presence, and Company Scores. Of the vendors listed in the FeaturedCustomers’ Customer Relationship Management (CRM) category, 40 vendors met the minimum requirements needed to be considered for the customer success report.

About FeaturedCustomers:

FeaturedCustomers, the world’s only customer reference platform for B2B business software and services, helps potential B2B buyers research and discover business software and services through vendor-validated customer references content such as customer testimonials, success stories, case studies, and customer videos. Every day the platform helps influence the purchasing decisions of thousands of B2B buyers in the final stages of their buying cycle from Fortune 500 companies to SMB’s. For more information, visit

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Original post on EinNews

Hakan Ozturk

Hakan Ozturk
Founder,, #1 Weekly Customer Success Newsletter

Hakan Ozturk is a Paris-based Customer Success leader with over 15 years of experience in the computer software industry. Passionate about driving growth and delivering value to strategic customers, Hakan has established himself as a trusted industry expert. As the Founder of The Customer Success Café Newsletter and, Hakan provides valuable industry insights and daily-updated job opportunities worldwide in the field of Customer Success. Connect with Hakan to boost your career in CS and your company’s potential for massive growth.

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