A great story is worth a thousand talks. But the problem is most people don’t know how to tell one.They don’t inspire or make others feel involved in the storyline. …
5 Dead-Simple Steps To Tell A Great Story That Makes Your Customers Take Action Read more…
(5-min read) Welcome to the 36th edition of my weekly Customer Success Café newsletter! 1,178 smart people level up their game in under 5 mins every Sunday. If you are not subscribed yet, sign up now to make sure …
🍵 7 Powerful Google Docs Tips You Didn’t Know That Will Save You 1,000+ Hours Read more…
(4-min read) Welcome to the 35th edition of my weekly Customer Success Café newsletter! 1,175 smart people level up their game in under 5 mins every Sunday. If you are not subscribed yet, sign up now to make sure …
Top 7 Metrics Every Customer Success Manager Should Know Read more…
(3-min read) Welcome to the 34th edition of my weekly Customer Success Café newsletter! This week was very special. The CS Community spoke and selected me as a Top 100 Customer Success Strategist …
3 Techniques To Ask Better Questions (Without Being Selfish) Read more…
(3-min read) Welcome to the 33rd edition of my weekly Customer Success Café newsletter! 1,165 smart people level up their game in under 5 mins every Sunday. If you are not subscribed yet, sign up now to make sure …
5 Common Reasons Why Your Customers Don’t Read Your Emails Read more…
Workhuman®, the company revolutionizing the way employees celebrate, connect with, and appreciate each other in the workplace, has announced that it has welcomed Zoe Peterson-Ward, veteran customer success leader, as …
FeaturedCustomers just published the Fall 2022 Email Marketing Software Customer Success Report to give prospects better insight into which Email Marketing Software would work best for their business according to real customer …
No one is happy about an economic downturn, but by being prepared, you can soften the blow. by Chris McGugan, CEO of Televerde With a potential recession looming on the …
Recession-Proofing Strategies For The Agile Business Leader Read more…
FeaturedCustomers just published the Fall 2022 Call Center Management Software Customer Success Report to give prospects better insight into which Call Center Management Software would work best for their business according to …
Glia, the leading provider of Digital Customer Service, has appointed veteran Qualtrics executive and Danaher alum Paul Sheets as the Executive Vice President of Customer Success and Services. In this role, he will scale …
Paul Sheets Joins Glia as Executive Vice President of Customer Success and Services Read more…