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MoEngage Wins Digiday Technology Awards for Best Personalization and Best A/B Testing Platform

Posted on 09/14/2023 Posted in Awards

Newsfile Corp. Tue, September 12, 2023 Annual award honoring the best in marketing celebrates JibJab’s 30% boost in CTR with the help of MoEngage’s customer engagement platform New York, New …

MoEngage Wins Digiday Technology Awards for Best Personalization and Best A/B Testing Platform Read more…

The Ultimate Guide to Centralization of Sales, Customer Success, and Support

Posted on 09/13/2023 Posted in News

The Ultimate Guide to Centralization of Sales, Customer Success, and Support In today’s fast-paced business world, centralization is the name of the game. Whether you’re a one-person consultancy or a …

The Ultimate Guide to Centralization of Sales, Customer Success, and Support Read more…

Mastering Customer Success: When and How to Request A Client Change

Posted on 09/13/2023 Posted in Skills

Mastering Customer Success: When and How to Request A Client Change Customer Success Managers (CSMs) play a critical role in ensuring that clients have a positive experience with a company’s …

Mastering Customer Success: When and How to Request A Client Change Read more…

Transitioning from Customer Success: Exploring Non-Customer Facing Roles

Posted on 09/12/2023 Posted in News

Transitioning from Customer Success: Exploring Non-Customer Facing Roles Are you a seasoned Customer Success Manager (CSM) who’s had their fill of customer interactions, upsell targets, and churn? If you’re yearning …

Transitioning from Customer Success: Exploring Non-Customer Facing Roles Read more…

The Real Deal About Breaking Into Customer Success: Insights from Experienced CSMs

Posted on 09/12/2023 Posted in Key Definitions

The Real Deal About Breaking Into Customer Success: Insights from Experienced CSMs Customer Success Management (CSM) is a field that has gained immense popularity in recent years, promising impressive salaries …

The Real Deal About Breaking Into Customer Success: Insights from Experienced CSMs Read more…

Dealing with a CEO Who Doesn’t Understand Customer Success: Strategies for Success

Posted on 09/12/2023 Posted in Career Development

In the world of business, effective communication and alignment among various departments are crucial for an organization’s success. However, what happens when your CEO doesn’t quite grasp the importance of …

Dealing with a CEO Who Doesn’t Understand Customer Success: Strategies for Success Read more…

Navigating Career Transitions in Uncertain Times: Is Now the Right Time to Pivot to Customer Success?

Posted on 09/12/2023 Posted in Career Development

In the ever-evolving landscape of career choices, the decision to pivot to a new field, particularly Customer Success (CS), is a challenging one, especially in the face of a job …

Navigating Career Transitions in Uncertain Times: Is Now the Right Time to Pivot to Customer Success? Read more…

The Broken Hiring Process for Customer Success Managers: Navigating the Chaos

Posted on 09/12/2023 Posted in Career Development

The Broken Hiring Process for Customer Success Managers: Navigating the Chaos The hiring landscape for Customer Success Managers (CSMs) has undergone a dramatic shift in recent years, leaving both job …

The Broken Hiring Process for Customer Success Managers: Navigating the Chaos Read more…

The Unrealistic Expectations of Customer Success Leaders: A Recipe for Burnout

Posted on 09/12/2023 Posted in Career Development

Burnout: The Unrealistic Expectations of Customer Success Leaders In today’s fast-paced world of startups and evolving businesses, job descriptions for leadership roles often read like wish lists, with companies seeking …

The Unrealistic Expectations of Customer Success Leaders: A Recipe for Burnout Read more…

Choosing the Right Customer Success Manager (CSM) Tool: Insights from the Community

Posted on 09/12/2023 Posted in Tech Stack

In the fast-paced world of customer success management, having the right tools at your disposal can make all the difference. Customer Success Managers (CSMs) are constantly seeking ways to improve …

Choosing the Right Customer Success Manager (CSM) Tool: Insights from the Community Read more…

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The Customer Success Café Podcast
The Customer Success Café Podcast

All things Customer Success
by Hakan Ozturk – Paris, France

CS CafĂ© #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
byHakan Ozturk

Hello and welcome to the 5th edition of your Customer Success Cafe Podcast where we discuss all things Customer Success and so much more!

Hold on tight as we embark on an electrifying conversation with Manasij Ganguli, the CEO of ZapScale. 

Get ready to be amazed as we explore his extraordinary journey from starting as an engineer to building startups and more.

But hey, this episode is not just an ordinary podcast.

It's an adventure that will challenge your thoughts and unlock the untapped potential of Customer Success.

Prepare yourself for an inspiring look into the mind of an innovator.

Get ready to learn about ZapScale—a revolutionary platform designed for mid-market and small businesses.

Manasij and his co-founders, Bratish Goswami and Mausmi Ambastha, have used the power of data to propel businesses to new heights in our ever-changing digital world.

But that's just the beginning.

In this exciting episode, we address the challenges faced by customer success teams, with ZapScale leading the way.

Get ready to be captivated by their data-driven approach and practical insights that redefine how we measure customer health.

And here's the best part—Artificial Intelligence.

Manasij will reveal the incredible power of AI, and its ability to predict churn, find upselling opportunities, and revolutionize your customer success efforts.

Prepare to be inspired by real-life examples that will transform your understanding of data analysis and scalability.

Join us on this thrilling journey as we uncover the secrets to maintaining a personal connection with a growing customer base.

Discover the art of combining intuition and data analysis for making the best decisions.

So, don't miss out on this amazing opportunity! 

Get ready to gain wisdom, unlock success secrets, and elevate your game to new heights.

I'm your host, Hakan, Founder of the weekly Customer Success CafĂ© Newsletter and TopCSJobs.com—your go-to destination for landing your dream job in customer success.

And now, ladies and gentlemen, it's time to tune in, buckle up, and prepare for the adventure of a lifetime! 

Welcome to The CS Café Podcast No. 5 with Mansij Ganguli, the visionary CEO and co-founder of ZapScale!

Here's the book Manasij mentioned in our interview:
👉”The Signal and the Noise”: Why So Many Predictions Fail–but Some Don't

by Nate Silver

⭐⭐⭐⭐⭐

Subscribe to my free weekly newsletter 👉⁠theCScafe.com⁠

Looking for a job in Customer Success? Find your dream job here 👉 ⁠topCSjobs.com

CS CafĂ© #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
CS CafĂ© #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
06/11/2023
Hakan Ozturk
CS CafĂ© #4 – Firaas Rashid, Founder and CEO of Hook
03/05/2023
Hakan Ozturk
CS CafĂ© #3 – Nadia Harris – Founder of RemoteWorkAdvocate.com
02/05/2023
Hakan Ozturk
CS CafĂ© #2 – Prithwi Dasgupta – CEO of SmartKarrot
02/05/2023
Hakan Ozturk
CS CafĂ© #1 – Exclusive Interview With Rav Dhaliwal
02/05/2023
Hakan Ozturk
Welcome to The Customer Success Café Podcast
02/05/2023
Hakan Ozturk
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