ChurnZero, a leading Customer Success platform, has announced the first CSM Appreciation Week to recognize the dedicated work of Customer Success managers (CSMs) across the SaaS industry. Held from May 23 to May …
ChurnZero announces CSM Appreciation Week for the Customer Success industry Read more…
London June 15th, 2022 Award categories: Customer Success Manager of the Year Customer Success Leader of the Year Customer Success Rising Star and also Best Use of Technology in Customer …
It’s 2022 but the gender disparity in Sales is still very real. According to Forrester, although women make up more than half of the global workforce, they represent fewer than …
Why Customer Success and Women are the Future of Sales Read more…
Paycast, the marketplace payment engine and second venture of UK based fintech group SPG, has announced the appointment of Katrina Gordon as Head of Customer Success. The addition of Katrina to the Paycast team further develops the company’s focus on delivering …
Paycast appoints Katrina Gordon as Head of Customer Success Read more…
It’s no longer about closing the deal yourself. Who really closes a deal? The obvious answer would be the sales representative. After all, “always be closing” is a sales mantra for …
Brian Neste, Sr. VP of Customer Experience for Tripleseat, recognized as a top customer success executive for SaaS businesses Tripleseat, the leading web-based sales and event management platform for restaurants, …
Tripleseat’s Brian Neste Wins APPEALIE Customer Success Leader Award Read more…
Growing a business is all about attracting new customers, but repeat customers are also an important component that tends to be forgotten. Engaging a customer and successfully leading them through …
FeaturedCustomers published the Spring 2022 Product Recommendation Software Customer Success Report to give prospects better insight on which Product Recommendation Software would work best for their business according to real customer references. …
“The customer success role begins when sales prospects become customers. When the sales team looks at new customer acquisition via conversion, the customer-success team is ready to handhold and support …
Why is customer success so important for post-Covid business? Read more…
Sales, Marketing, and Customer Success teams each have their own personality and culture. Differences between these three revenue teams can be a strength or a weakness. When these teams work …