The Future of Sales Is Buyer Enablement
It’s no longer about closing the deal yourself. Who really closes a deal? The obvious answer would be the sales representative. After all, “always be closing” is a sales mantra for …
It’s no longer about closing the deal yourself. Who really closes a deal? The obvious answer would be the sales representative. After all, “always be closing” is a sales mantra for …
Brian Neste, Sr. VP of Customer Experience for Tripleseat, recognized as a top customer success executive for SaaS businesses Tripleseat, the leading web-based sales and event management platform for restaurants, …
Tripleseat’s Brian Neste Wins APPEALIE Customer Success Leader Award Read more…
Growing a business is all about attracting new customers, but repeat customers are also an important component that tends to be forgotten. Engaging a customer and successfully leading them through …
FeaturedCustomers published the Spring 2022 Product Recommendation Software Customer Success Report to give prospects better insight on which Product Recommendation Software would work best for their business according to real customer references. …
“The customer success role begins when sales prospects become customers. When the sales team looks at new customer acquisition via conversion, the customer-success team is ready to handhold and support …
Why is customer success so important for post-Covid business? Read more…
Sales, Marketing, and Customer Success teams each have their own personality and culture. Differences between these three revenue teams can be a strength or a weakness. When these teams work …
More companies see customer success initiatives as a growth driver versus just a way to reduce churn, according to findings from Gainsight. About 63% of companies indicated their customer success organizations …
Investing in Customer Success Operations Supports Revenue Gains Read more…
Customer success is one of the most important growth drivers for any company across the globe. From new SaaS companies to established industries like healthcare, the one thing every organization …
Customer success has come a long way to become a value driver for growth within an organization. That momentum has accelerated in the last five years, and now even large …
How to overhaul your approach to Customer Success in 2022 Read more…
ChurnZero, a leading Customer Success platform, will host BIG RYG 2022, a Customer Success leadership summit in Washington, D.C. on October 12-13, 2022. Registration is now open for this two-day event that will see hundreds of Customer …