Getting Customer Success Right
In the SaaS world, customers can come and go. Losing a customer can be particularly damaging. Loss does not have to be inevitable. New customer success practices can reinvent relationships, …
The Future Of Customer Success Belongs To The Handyman, Not The Toolbox
We live in a world that is shifting to be more focused on outcomes, and less on the tools used to achieve them. And the explosive growth of the gig economy, …
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SmartKarrot Customer Success Survey 2021 – Intelligence and Automation
The annual SmartKarrot Global Customer Success Survey provides a yearly view of trends shaping the Customer Success industry. The 2021 edition offers key insights on the state of Intelligence and Automation in Customer Success. …
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How this intern got promoted to Head of Customer Success in 365 days with a 250% salary increase
Danie Ferrusi, head of customer success at Stakester, started out as an intern. Danie Ferrusi took an eight-week internship with esports startup Stakester after being furloughed. A year later, she …
Empathy Is The Most Important Leadership Skill According To Research
Empathy has always been a critical skill for leaders, but it is taking on a new level of meaning and priority. Far from a soft approach, it can drive significant …
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The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company
by Wayne McCulloch Wayne McCulloch’s “The Seven Pillars of Customer Success” is a must-read for all CS professionals or people who want to get into Customer Success. He gives a …
This Chief Customer Officer who rebranded Support as Customer Love
Customer Success gets passionate! Is this the dawning of the Age of Customer Love? “Customers will know that they can rely on us when things go wrong and that could …
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Chili Piper Expands Leadership Team with First-Ever Chief Customer Officer
Gemma Cipriani-Espineira continues to transform Chili Piper’s Customer Success Team Chili Piper, the leading inbound conversion platform for sales and marketing teams, has promoted its VP of Customer Success, Gemma …
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25 Large Companies Where Employees Are The Most Happiest
#25. Google Location: Mountain View, California Industry: Internet cloud computing Employee quote: “If you don’t want to work from your desk, work from a couch, a stool, a coffee bar, a cafe booth, …
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Customer Success company Totango lands $100M growth investment
Totango, a company that helps SaaS companies track customer engagement to find and fix user flow errors and friction, announced Wednesday that it has raised $100 million in Series D …
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