SaaS and the Rule of 40: Keys to the critical value creation metric By Paul Roche and Sid Tandon, McKinsey& Company Investors reward SaaS companies that hit this operating performance marker, yet a …
What Top-Performing SaaS Companies Do Differently Read more…
I am a heavy user of Linkedin. I run a lot of search queries on the platform to identify the right people I want to interact with, in particular the …
Ryan Roslansky, CEO of Linkedin Takes on Customer Success Very Seriously Read more…
As a Customer Success Manager, focus more on what your customers want to achieve than trying to guess what they need. — Hakan Ozturk (@DrivingCS) January 28, 2022 Customer Success …
The One Thing All Customer Success Managers Should Focus On Read more…
Many organizations judge the health of the business by the productivity of the customer support organization. How many tickets are reps closing? How many emails are they sending? How many …
Hubspot: The Best 15 Customer Success Metrics That Matter in 2022 Read more…
Custify • create a single source of truth aggregating customer information from different sources. • set health scores per segment or price plan. • automated alerts for specific scenarios. • …
The Most 5 Beloved Rising Customer Success Platforms in 2022, According to Reviewers Read more…
The highest-rated Customer Data Platforms software based on the FeaturedCustomers Customer Success Report are: Market Leaders Acquia Tealium Optimove Blueshift Bloomreach Twilio segment Lytics Treasure data Mparticle Top Performers Smarthq …
Join 10,000 Cloud and SaaS Founders, VC, and Execs. Outdoors, festival style! 3 full days, 100’s of workshops, and 1000s of Mentoring sessions— all to help you scale faster. 10,000+ …
As the world moves towards subscription-based software models, customer success job offerings are also on the rise. In fact, in the next 10 to 20 years, it’s predicted Customer Success Manager …
14 Ways to Land the Perfect Job In Customer Success Read more…
If you’re building a startup, you’re probably wondering how to start and scale customer success (CS). While the first step is to hire the right first customer success lead, the next …
A commonality found among high-performing executive teams is the presence of women in key roles. This year’s awardees have made a definitive and lasting impact on their organizations, from spearheading …