We all know how critical Customer Feedback is for any sustainable businesses to grow. It’s therefore important to “listen” to your customers’ needs. Taking record of their ideas, capturing and …
2021 Customer Success Awards : Customer Feedback Management Software Read more…
The more you practice, the more exciting it becomes !
Here is a selection of great CS Blogs & Companies I’d recommend : Gainsight A customer success company that offers businesses everything they need to retain customers and drive company growth …
# 1 personal development and self-improvement reference book. In summary, the shift in mindset is based on the 4 core principles : – “burning desire” to accomplish your goals – …
Following to a research conducted by SuperOffice AS with 547 SaaS companies earlier this year, here are the three KPIs companies are (still !) largely missing out : 1 ) …
There is an exponential growth in number of SaaS companies focusing on the Net Revenue Retention (NRR) metric. Simply said : NRR = (Total Revenue – Churn) + Expansion revenue …
This book is built around what is called The Seven Ingredients of Hypergrowth: Nail a niche, which is about defining your focus and ensuring you are ready to grow. Create …
The Art of Practicing what you Preach. Excellent book describing why your objective should be to prove your knowledge, deliver on your promise, and build an emotional connection with your …
