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Category: Key Definitions

In a Downturn, Focus on Existing Customers — Not Potential Ones

Posted on 12/05/2022 Posted in News, Key Definitions

by You Mon Tsang, CEO ChurnZero Summary Mitigating panic churn during a downturn can minimize the disruption of economic uncertainty. The key to doing this is by focusing on at-risk …

In a Downturn, Focus on Existing Customers — Not Potential Ones Read more…

How to Tell Your Customer Success Story?

Posted on 11/29/2022 Posted in Key Definitions

A customer’s success story is one of the essential marketing collateral you can produce. It establishes your credibility as a business and tells your audience what you stand for. In …

How to Tell Your Customer Success Story? Read more…

Product Roadmaps Need a Customer Success Perspective

Posted on 08/21/2022 Posted in Key Definitions, News

By Avery Komlofske There’s an old parable that tells of three men coming upon an elephant in the dark, with each touching only a part of the creature to understand …

Product Roadmaps Need a Customer Success Perspective Read more…

Turn your product into your top marketing tool

Posted on 07/27/2022 Posted in News, Key Definitions

In-product messaging should be a marketer’s go-to strategy for reaching and retaining customers. Here’s why and, most importantly, how you can achieve that. We’re all constantly communicating. Throughout our workdays …

Turn your product into your top marketing tool Read more…

How to Handle Unresponsive Customers?

Posted on 07/11/2022 Posted in Key Definitions, News

by Puneet Kataria, Founder of Customer Success Box There will be times when your customers go silent without communicating the reasons. It does not necessarily indicate a cold term between …

How to Handle Unresponsive Customers? Read more…

Customer Support Vs Customer Success

Posted on 07/02/2022 Posted in News, Key Definitions

By Andres Lucero There are many reasons why customer service is important. In today’s competitive marketplace, companies need to provide excellent customer service just to stay in business. Good customer …

Customer Support Vs Customer Success Read more…

Want to deliver great customer experiences? Here’s how MarTech can help

Posted on 06/30/2022 Posted in News, Key Definitions

There’s no doubt that personalization – targeting the right person, on the right device, at the right time – is crucial to delivering excellent digital customer experiences (CX). According to …

Want to deliver great customer experiences? Here’s how MarTech can help Read more…

5 C’s in Customer Success: Communicаting, Confirming, Coaching, Cаlculаting, And Cаlibrаting.

Posted on 06/24/2022 Posted in News, Key Definitions

by Jeff Salle Protecting recurring revenue is crucial for businesses that participate in the subscription economy. Numerous metrics, such as net promoter score, customer satisfaction, and net dollar renewal rate, …

5 C’s in Customer Success: Communicаting, Confirming, Coaching, Cаlculаting, And Cаlibrаting. Read more…

4 Critical Customer Success KPIs For Your Organization

Posted on 06/01/2022 Posted in Key Definitions, News

by Emilia D’Anzica, Growth Molecules™ Analytics monitoring is frequently addressed in marketing, but it is also vital in determining the value that your consumers receive from your product. By concentrating …

4 Critical Customer Success KPIs For Your Organization Read more…

How Customer Success Can Transform Your SaaS Business

Posted on 05/24/2022 Posted in News, Key Definitions

Acquiring new customers is good. But keeping the customers you have is better. With the rise of the SaaS model, retention has dethroned acquisition as the primary means to achieve …

How Customer Success Can Transform Your SaaS Business Read more…

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The Customer Success Café Podcast
The Customer Success Café Podcast

All things Customer Success
by Hakan Ozturk – Paris, France

CS Café #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
byHakan Ozturk

Hello and welcome to the 5th edition of your Customer Success Cafe Podcast where we discuss all things Customer Success and so much more!

Hold on tight as we embark on an electrifying conversation with Manasij Ganguli, the CEO of ZapScale. 

Get ready to be amazed as we explore his extraordinary journey from starting as an engineer to building startups and more.

But hey, this episode is not just an ordinary podcast.

It's an adventure that will challenge your thoughts and unlock the untapped potential of Customer Success.

Prepare yourself for an inspiring look into the mind of an innovator.

Get ready to learn about ZapScale—a revolutionary platform designed for mid-market and small businesses.

Manasij and his co-founders, Bratish Goswami and Mausmi Ambastha, have used the power of data to propel businesses to new heights in our ever-changing digital world.

But that's just the beginning.

In this exciting episode, we address the challenges faced by customer success teams, with ZapScale leading the way.

Get ready to be captivated by their data-driven approach and practical insights that redefine how we measure customer health.

And here's the best part—Artificial Intelligence.

Manasij will reveal the incredible power of AI, and its ability to predict churn, find upselling opportunities, and revolutionize your customer success efforts.

Prepare to be inspired by real-life examples that will transform your understanding of data analysis and scalability.

Join us on this thrilling journey as we uncover the secrets to maintaining a personal connection with a growing customer base.

Discover the art of combining intuition and data analysis for making the best decisions.

So, don't miss out on this amazing opportunity! 

Get ready to gain wisdom, unlock success secrets, and elevate your game to new heights.

I'm your host, Hakan, Founder of the weekly Customer Success Café Newsletter and TopCSJobs.com—your go-to destination for landing your dream job in customer success.

And now, ladies and gentlemen, it's time to tune in, buckle up, and prepare for the adventure of a lifetime! 

Welcome to The CS Café Podcast No. 5 with Mansij Ganguli, the visionary CEO and co-founder of ZapScale!

Here's the book Manasij mentioned in our interview:
👉”The Signal and the Noise”: Why So Many Predictions Fail–but Some Don't

by Nate Silver

⭐⭐⭐⭐⭐

Subscribe to my free weekly newsletter 👉⁠theCScafe.com⁠

Looking for a job in Customer Success? Find your dream job here 👉 ⁠topCSjobs.com

CS Café #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
CS Café #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
06/11/2023
Hakan Ozturk
CS Café #4 – Firaas Rashid, Founder and CEO of Hook
03/05/2023
Hakan Ozturk
CS Café #3 – Nadia Harris – Founder of RemoteWorkAdvocate.com
02/05/2023
Hakan Ozturk
CS Café #2 – Prithwi Dasgupta – CEO of SmartKarrot
02/05/2023
Hakan Ozturk
CS Café #1 – Exclusive Interview With Rav Dhaliwal
02/05/2023
Hakan Ozturk
Welcome to The Customer Success Café Podcast
02/05/2023
Hakan Ozturk
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