By Avery Komlofske There’s an old parable that tells of three men coming upon an elephant in the dark, with each touching only a part of the creature to understand …
Product Roadmaps Need a Customer Success Perspective Read more…
In-product messaging should be a marketer’s go-to strategy for reaching and retaining customers. Here’s why and, most importantly, how you can achieve that. We’re all constantly communicating. Throughout our workdays …
by Puneet Kataria, Founder of Customer Success Box There will be times when your customers go silent without communicating the reasons. It does not necessarily indicate a cold term between …
By Andres Lucero There are many reasons why customer service is important. In today’s competitive marketplace, companies need to provide excellent customer service just to stay in business. Good customer …
There’s no doubt that personalization – targeting the right person, on the right device, at the right time – is crucial to delivering excellent digital customer experiences (CX). According to …
Want to deliver great customer experiences? Here’s how MarTech can help Read more…
by Jeff Salle Protecting recurring revenue is crucial for businesses that participate in the subscription economy. Numerous metrics, such as net promoter score, customer satisfaction, and net dollar renewal rate, …
by Emilia D’Anzica, Growth Molecules™ Analytics monitoring is frequently addressed in marketing, but it is also vital in determining the value that your consumers receive from your product. By concentrating …
4 Critical Customer Success KPIs For Your Organization Read more…
Acquiring new customers is good. But keeping the customers you have is better. With the rise of the SaaS model, retention has dethroned acquisition as the primary means to achieve …
How Customer Success Can Transform Your SaaS Business Read more…
What is a Customer Success Workflow? If you’re a Customer Success Manager (CSM), you know how tough the job is. Your data is scattered across multiple platforms. So you must manage …
How To Optimize and Scale your Customer Success Workflows Read more…
It’s 2022 but the gender disparity in Sales is still very real. According to Forrester, although women make up more than half of the global workforce, they represent fewer than …
Why Customer Success and Women are the Future of Sales Read more…