↓ Skip to Main Content

Secondary Navigation

Driving Customer Success

Main Navigation

  • News
  • Books
  • The Customer Success Café Podcast
  • Resources
    • Customer Success Jobs
    • Best CS Blogs
  • About

Category: Key Definitions

How to Build Customer Success in 6 Easy Steps

Posted on 03/28/2022 Posted in News, Key Definitions

Customer success is one of the most important growth drivers for any company across the globe. From new SaaS companies to established industries like healthcare, the one thing every organization …

How to Build Customer Success in 6 Easy Steps Read more…

Bridge The Customer Connection Gap For A Successful Customer Strategy

Posted on 03/28/2022 Posted in Key Definitions, News

There is no customer strategy without human connections. Your business relationships with customers are vital to near-term success and future growth. Despite this, we often see companies (including those that …

Bridge The Customer Connection Gap For A Successful Customer Strategy Read more…

How I Grew My Linkedin Audience in 5 Easy Steps And Why You Should Too

Posted on 03/24/2022 Posted in News, Key Definitions

Customer Success starts with the very 1st interaction customers have with your company. And it goes the same way for you and your personal brand. Your own success will largely depend …

How I Grew My Linkedin Audience in 5 Easy Steps And Why You Should Too Read more…

A CRM is Not Sufficient to Run Customer Success

Posted on 03/22/2022 Posted in News, Key Definitions

One fundamental truth that dictates the growth and scalability of a business in the SaaS industry is that it takes many months to recoup the Customer Acquisition Cost (CAC) and …

A CRM is Not Sufficient to Run Customer Success Read more…

Top 5 Metrics You Should Master in Customer Success And Avoid Getting Lost

Posted on 03/22/2022 Posted in News, Key Definitions

Customer Success in SaaS is easy. You just need to understand NRR, ARR, MAU, DAU, NPS, CSAT, TAM, LTV, CAC, GTM, OKR, KPI, SEM, SEO, YOY, YTD, B2B, B2C, IPO, and of course …

Top 5 Metrics You Should Master in Customer Success And Avoid Getting Lost Read more…

Top 7 Soft Skills That Will Help You Get Ahead in 2022

Posted on 03/18/2022 Posted in News, Key Definitions

As Customer Success professionals, we all know the importance of developing soft skills that will help us set apart. However, these are also the hardest to develop. While your experience or technical knowledge …

Top 7 Soft Skills That Will Help You Get Ahead in 2022 Read more…

How to Write Cold Emails That Get 90% Responses?

Posted on 03/07/2022 Posted in News, Key Definitions

In Customer Success, one of the most challenging areas is to identify and connect with the right audience, stakeholders, sponsor, or the champion at the customer organization. Sometimes, there is …

How to Write Cold Emails That Get 90% Responses? Read more…

The Rising Necessity of Today’s Chief Customer Officer

Posted on 02/28/2022 Posted in News, Key Definitions

Marketing and business journals today are full of the word “experience.” From employees to partners to customers, the call for seamless and positive interactions with stakeholders has prompted Accenture to …

The Rising Necessity of Today’s Chief Customer Officer Read more…

3 Customer Success Lessons For B2B SaaS Companies In The Startup Phase

Posted on 02/03/2022 Posted in News, Key Definitions

With the SaaS market approaching the $150 billion mark as of 2021, according to Statista (paywall), it’s not hard to see the appeal for both vendors and customers. One key advantage that …

3 Customer Success Lessons For B2B SaaS Companies In The Startup Phase Read more…

What Top-Performing SaaS Companies Do Differently

Posted on 01/31/2022 Posted in News, Key Definitions

SaaS and the Rule of 40: Keys to the critical value creation metric By Paul Roche and Sid Tandon, McKinsey& Company Investors reward SaaS companies that hit this operating performance marker, yet a …

What Top-Performing SaaS Companies Do Differently Read more…

Posts navigation

Previous 1 2 3 4 5 6 … 9 Next

The Customer Success Café Podcast
The Customer Success Café Podcast

All things Customer Success
by Hakan Ozturk – Paris, France

CS Café #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
byHakan Ozturk

Hello and welcome to the 5th edition of your Customer Success Cafe Podcast where we discuss all things Customer Success and so much more!

Hold on tight as we embark on an electrifying conversation with Manasij Ganguli, the CEO of ZapScale. 

Get ready to be amazed as we explore his extraordinary journey from starting as an engineer to building startups and more.

But hey, this episode is not just an ordinary podcast.

It's an adventure that will challenge your thoughts and unlock the untapped potential of Customer Success.

Prepare yourself for an inspiring look into the mind of an innovator.

Get ready to learn about ZapScale—a revolutionary platform designed for mid-market and small businesses.

Manasij and his co-founders, Bratish Goswami and Mausmi Ambastha, have used the power of data to propel businesses to new heights in our ever-changing digital world.

But that's just the beginning.

In this exciting episode, we address the challenges faced by customer success teams, with ZapScale leading the way.

Get ready to be captivated by their data-driven approach and practical insights that redefine how we measure customer health.

And here's the best part—Artificial Intelligence.

Manasij will reveal the incredible power of AI, and its ability to predict churn, find upselling opportunities, and revolutionize your customer success efforts.

Prepare to be inspired by real-life examples that will transform your understanding of data analysis and scalability.

Join us on this thrilling journey as we uncover the secrets to maintaining a personal connection with a growing customer base.

Discover the art of combining intuition and data analysis for making the best decisions.

So, don't miss out on this amazing opportunity! 

Get ready to gain wisdom, unlock success secrets, and elevate your game to new heights.

I'm your host, Hakan, Founder of the weekly Customer Success Café Newsletter and TopCSJobs.com—your go-to destination for landing your dream job in customer success.

And now, ladies and gentlemen, it's time to tune in, buckle up, and prepare for the adventure of a lifetime! 

Welcome to The CS Café Podcast No. 5 with Mansij Ganguli, the visionary CEO and co-founder of ZapScale!

Here's the book Manasij mentioned in our interview:
👉”The Signal and the Noise”: Why So Many Predictions Fail–but Some Don't

by Nate Silver

⭐⭐⭐⭐⭐

Subscribe to my free weekly newsletter 👉⁠theCScafe.com⁠

Looking for a job in Customer Success? Find your dream job here 👉 ⁠topCSjobs.com

CS Café #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
CS Café #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
06/11/2023
Hakan Ozturk
CS Café #4 – Firaas Rashid, Founder and CEO of Hook
03/05/2023
Hakan Ozturk
CS Café #3 – Nadia Harris – Founder of RemoteWorkAdvocate.com
02/05/2023
Hakan Ozturk
CS Café #2 – Prithwi Dasgupta – CEO of SmartKarrot
02/05/2023
Hakan Ozturk
CS Café #1 – Exclusive Interview With Rav Dhaliwal
02/05/2023
Hakan Ozturk
Welcome to The Customer Success Café Podcast
02/05/2023
Hakan Ozturk
Search Results placeholder

  • Work Truck Solutions announces collaborations with Maritz, Veriforce - Auto Remarketing
  • I don't even recognize this product any more - Zoom Community
  • Dreamforce 24 - Certinia steps up as one of the inaugural members of Salesforce's ...
  • Walkabout Leads $20m Funding For FinOps Innovator Functional Finance
  • Mavsotech Celebrates One-Year Anniversary, Growth in Customer Base, Leadership Expansion
  • AI Prompt Engineering Helps B2B Firms Find Needle in Data Haystack - PYMNTS.com
  • Austin Waterman Joins CP Direct as Chief Commercial Officer - Longview News-Journal
  • Picus Security: Security Validation Company Raises $45 Million - Pulse 2.0
  • Katie Gross named president at Suzy | News | Research Live
  • Keysight Honored with Stevie® Award in Customer Satisfaction | Morningstar
  • Serrala and NTT DATA Implement Advanced Accounts Receivable Solutions for Transpetro
  • Enhancing Customer Journeys in the Cloud with Insights from Oracle's Gary Miller | Cloud Wars Live
  • 7 skills for improved data visualizations | TechTarget
  • Apptega: Interview With CEO Dave Colesante About The Cybersecurity Compliance Company
  • SugarCRM Named a Finalist for 'Customer Experience Solution of the Year' in the 2024 ...
Older posts
Copyright © 2024 Driving Customer Success. All Rights Reserved. | Powered by Responsive Theme
Top