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Category: Key Definitions

How To Optimize and Scale your Customer Success Workflows

Posted on 05/20/2022 Posted in News, Key Definitions

What is a Customer Success Workflow? If you’re a Customer Success Manager (CSM), you know how tough the job is. Your data is scattered across multiple platforms. So you must manage …

How To Optimize and Scale your Customer Success Workflows Read more…

Why Customer Success and Women are the Future of Sales

Posted on 05/08/2022 Posted in Key Definitions, News

It’s 2022 but the gender disparity in Sales is still very real. According to Forrester, although women make up more than half of the global workforce, they represent fewer than …

Why Customer Success and Women are the Future of Sales Read more…

14 Tips For Mastering The Follow-Up

Posted on 04/25/2022 Posted in News, Key Definitions

Growing a business is all about attracting new customers, but repeat customers are also an important component that tends to be forgotten. Engaging a customer and successfully leading them through …

14 Tips For Mastering The Follow-Up Read more…

Why is customer success so important for post-Covid business?

Posted on 04/18/2022 Posted in News, Key Definitions

“The customer success role begins when sales prospects become customers. When the sales team looks at new customer acquisition via conversion, the customer-success team is ready to handhold and support …

Why is customer success so important for post-Covid business? Read more…

Three Revenue Teams For One Customer Experience

Posted on 04/16/2022 Posted in Key Definitions, News

Sales, Marketing, and Customer Success teams each have their own personality and culture. Differences between these three revenue teams can be a strength or a weakness. When these teams work …

Three Revenue Teams For One Customer Experience Read more…

Investing in Customer Success Operations Supports Revenue Gains

Posted on 04/14/2022 Posted in News, Key Definitions

More companies see customer success initiatives as a growth driver versus just a way to reduce churn, according to findings from Gainsight. About 63% of companies indicated their customer success organizations …

Investing in Customer Success Operations Supports Revenue Gains Read more…

How To Start Customer Success from Scratch

Posted on 04/11/2022 Posted in News, Key Definitions

Customer success is one of the most important growth drivers for any company across the globe. From new SaaS companies to established industries like healthcare, the one thing every organization …

How To Start Customer Success from Scratch Read more…

How to overhaul your approach to Customer Success in 2022

Posted on 04/08/2022 Posted in News, Key Definitions

Customer success has come a long way to become a value driver for growth within an organization. That momentum has accelerated in the last five years, and now even large …

How to overhaul your approach to Customer Success in 2022 Read more…

5 Ways Digital Transformation Drives Customer Success

Posted on 04/05/2022 Posted in News, Key Definitions

Digital transformation should foster a trusted relationship between your organization and your customers. Here’s how: According to a November 2021 Statista report, digital transformation spending in the U.S. is expected to reach $1.8 …

5 Ways Digital Transformation Drives Customer Success Read more…

Top 5 Skills of Highly Effective Customer Success Professionals

Posted on 04/01/2022 Posted in News, Key Definitions

I made a post on Linkedin this week about the 5 soft skills any Customer Success pros should focus on that got much traction, and wanted to cover the topic more in-depth …

Top 5 Skills of Highly Effective Customer Success Professionals Read more…

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The Customer Success Café Podcast
The Customer Success Café Podcast

All things Customer Success
by Hakan Ozturk – Paris, France

CS Café #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
byHakan Ozturk

Hello and welcome to the 5th edition of your Customer Success Cafe Podcast where we discuss all things Customer Success and so much more!

Hold on tight as we embark on an electrifying conversation with Manasij Ganguli, the CEO of ZapScale. 

Get ready to be amazed as we explore his extraordinary journey from starting as an engineer to building startups and more.

But hey, this episode is not just an ordinary podcast.

It's an adventure that will challenge your thoughts and unlock the untapped potential of Customer Success.

Prepare yourself for an inspiring look into the mind of an innovator.

Get ready to learn about ZapScale—a revolutionary platform designed for mid-market and small businesses.

Manasij and his co-founders, Bratish Goswami and Mausmi Ambastha, have used the power of data to propel businesses to new heights in our ever-changing digital world.

But that's just the beginning.

In this exciting episode, we address the challenges faced by customer success teams, with ZapScale leading the way.

Get ready to be captivated by their data-driven approach and practical insights that redefine how we measure customer health.

And here's the best part—Artificial Intelligence.

Manasij will reveal the incredible power of AI, and its ability to predict churn, find upselling opportunities, and revolutionize your customer success efforts.

Prepare to be inspired by real-life examples that will transform your understanding of data analysis and scalability.

Join us on this thrilling journey as we uncover the secrets to maintaining a personal connection with a growing customer base.

Discover the art of combining intuition and data analysis for making the best decisions.

So, don't miss out on this amazing opportunity! 

Get ready to gain wisdom, unlock success secrets, and elevate your game to new heights.

I'm your host, Hakan, Founder of the weekly Customer Success Café Newsletter and TopCSJobs.com—your go-to destination for landing your dream job in customer success.

And now, ladies and gentlemen, it's time to tune in, buckle up, and prepare for the adventure of a lifetime! 

Welcome to The CS Café Podcast No. 5 with Mansij Ganguli, the visionary CEO and co-founder of ZapScale!

Here's the book Manasij mentioned in our interview:
👉”The Signal and the Noise”: Why So Many Predictions Fail–but Some Don't

by Nate Silver

⭐⭐⭐⭐⭐

Subscribe to my free weekly newsletter 👉⁠theCScafe.com⁠

Looking for a job in Customer Success? Find your dream job here 👉 ⁠topCSjobs.com

CS Café #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
CS Café #5 – Manasij Ganguli, Co-Founder and CEO, ZapScale
06/11/2023
Hakan Ozturk
CS Café #4 – Firaas Rashid, Founder and CEO of Hook
03/05/2023
Hakan Ozturk
CS Café #3 – Nadia Harris – Founder of RemoteWorkAdvocate.com
02/05/2023
Hakan Ozturk
CS Café #2 – Prithwi Dasgupta – CEO of SmartKarrot
02/05/2023
Hakan Ozturk
CS Café #1 – Exclusive Interview With Rav Dhaliwal
02/05/2023
Hakan Ozturk
Welcome to The Customer Success Café Podcast
02/05/2023
Hakan Ozturk
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