What is a Customer Success Workflow? If you’re a Customer Success Manager (CSM), you know how tough the job is. Your data is scattered across multiple platforms. So you must manage …
How To Optimize and Scale your Customer Success Workflows Read more…
It’s 2022 but the gender disparity in Sales is still very real. According to Forrester, although women make up more than half of the global workforce, they represent fewer than …
Why Customer Success and Women are the Future of Sales Read more…
Growing a business is all about attracting new customers, but repeat customers are also an important component that tends to be forgotten. Engaging a customer and successfully leading them through …
“The customer success role begins when sales prospects become customers. When the sales team looks at new customer acquisition via conversion, the customer-success team is ready to handhold and support …
Why is customer success so important for post-Covid business? Read more…
Sales, Marketing, and Customer Success teams each have their own personality and culture. Differences between these three revenue teams can be a strength or a weakness. When these teams work …
More companies see customer success initiatives as a growth driver versus just a way to reduce churn, according to findings from Gainsight. About 63% of companies indicated their customer success organizations …
Investing in Customer Success Operations Supports Revenue Gains Read more…
Customer success is one of the most important growth drivers for any company across the globe. From new SaaS companies to established industries like healthcare, the one thing every organization …
Customer success has come a long way to become a value driver for growth within an organization. That momentum has accelerated in the last five years, and now even large …
How to overhaul your approach to Customer Success in 2022 Read more…
Digital transformation should foster a trusted relationship between your organization and your customers. Here’s how: According to a November 2021 Statista report, digital transformation spending in the U.S. is expected to reach $1.8 …
5 Ways Digital Transformation Drives Customer Success Read more…
I made a post on Linkedin this week about the 5 soft skills any Customer Success pros should focus on that got much traction, and wanted to cover the topic more in-depth …
Top 5 Skills of Highly Effective Customer Success Professionals Read more…