14 Tips For Mastering The Follow-Up
Growing a business is all about attracting new customers, but repeat customers are also an important component that tends to be forgotten. Engaging a customer and successfully leading them through …
Category: Key Definitions
Why is customer success so important for post-Covid business?
“The customer success role begins when sales prospects become customers. When the sales team looks at new customer acquisition via conversion, the customer-success team is ready to handhold and support …
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Three Revenue Teams For One Customer Experience
Sales, Marketing, and Customer Success teams each have their own personality and culture. Differences between these three revenue teams can be a strength or a weakness. When these teams work …
Investing in Customer Success Operations Supports Revenue Gains
More companies see customer success initiatives as a growth driver versus just a way to reduce churn, according to findings from Gainsight. About 63% of companies indicated their customer success organizations …
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How To Start Customer Success from Scratch
Customer success is one of the most important growth drivers for any company across the globe. From new SaaS companies to established industries like healthcare, the one thing every organization …
How to overhaul your approach to Customer Success in 2022
Customer success has come a long way to become a value driver for growth within an organization. That momentum has accelerated in the last five years, and now even large …
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5 Ways Digital Transformation Drives Customer Success
Digital transformation should foster a trusted relationship between your organization and your customers. Here’s how: According to a November 2021 Statista report, digital transformation spending in the U.S. is expected to reach $1.8 …
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Top 5 Skills of Highly Effective Customer Success Professionals
I made a post on Linkedin this week about the 5 soft skills any Customer Success pros should focus on that got much traction, and wanted to cover the topic more in-depth …
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How to Build Customer Success in 6 Easy Steps
Customer success is one of the most important growth drivers for any company across the globe. From new SaaS companies to established industries like healthcare, the one thing every organization …
Bridge The Customer Connection Gap For A Successful Customer Strategy
There is no customer strategy without human connections. Your business relationships with customers are vital to near-term success and future growth. Despite this, we often see companies (including those that …
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