The thing that sets this list apart from others is that it is generated by the CS community. Winners for the Top 100 Strategists list were determined by the Customer …
The 2022 Top 100 Customer Success Strategist Winners Announced by SuccessCoaching Read more…
Vizrt’s Vanessa Walmsley describes how she’s inspired to work in the media industry by the people and their passion for the technology they’re creating. Talk us through an average day …
Meet Vanessa Walmsley, Global Head of Customer Success, Vizrt Group Read more…
By Jeannie Walters Customer experience leaders need to present insight with enough “voice” to prompt actual actions. Voice of the Customer (VoC) programs are a cornerstone of successful customer experience programs. …
Ecobillz, an AI-led Digitization SaaS platform that provides comprehensive modules such as document management, back office automation, digital check-in, and check-out for Hospitality, announced the appointment of Neeraj Bidi as …
Ecobillz appoints Neeraj Bidi as Head of Operations and Customer Success Read more…
Conversation intelligence specialist CallMiner has hired former Evergage and Salesforce exec Jonathan Ranger as Chief Customer Officer (CCO). CallMiner uses machine learning to provide an end-to-end platform for analyzing customer interactions at …
CallMiner Appoints Jonathan Ranger as Chief Customer Officer Read more…
A powerful strategy in today’s digital and data world is putting customer data at the center of business operations. For native SaaS businesses, it should be a fundamental part of …
Making customer success a growth engine with data Read more…
In a digital era that has become fraught with challenges like supply chain nightmares, war, economic instability, and cyber security threats, your customers still want everything better, faster, and cheaper—which …
Composable Customer Success: The Key to Being Nimble During Economic Uncertainty Read more…
Marketers are moving on from CX management. Customer success is the new game in town, but what does it entail, and – more crucially – how is it best measured? The …
Customer Success: what it means and how to gauge it Read more…
Informatica’s Customer Success Organization Recognized as Among the Best in the Industry Technology & Services Industry Association® (TSIA), the leading association for today’s technology and services organizations, has awarded Informatica with …
(4-min read) Welcome to the 32nd edition of my weekly Customer Success Café newsletter! 1,159 smart people level up their game in under 5 mins every Sunday. If you are not subscribed yet, sign up now to make sure …
How To Run Presentations That Will Glue Customers To Your Message Read more…