By Brian P. O’Neill Here are four approaches that you can use to measure your success and help define the narrative that CX is key to driving the success of your …
How Do You Measure Customer Success? Very Carefully Read more…
by Thomas Wieberneit Customer success has become an interesting topic for software vendors and systems integrators, alike. I am thinking about this topic for a while now and now bring …
By Phil Wainewright SUMMARY: Tech industry icon Geoffrey Moore gives his take on the increasingly strategic role of the customer success function at Gainsight’s Pulse 2022 conference. The relatively new business …
Gainsight Pulse 2022 – Geoffrey Moore’s maturity model for Customer Success Read more…
Product-led growth is about enhancing the customer onboarding experience while adhering to a low-touch or no-touch model to encourage a self-serve approach. This article covers how product-led development is utilized …
How Customer Enablement Drives Product-led Growth Read more…
During uncertain times, businesses have a common playbook. First, they implement a hiring freeze, then they go looking for other ways to cut costs and boost efficiency in order to …
Growth Product Managers Will Be Your Most Important Hire This Year Read more…
By Avery Komlofske There’s an old parable that tells of three men coming upon an elephant in the dark, with each touching only a part of the creature to understand …
Product Roadmaps Need a Customer Success Perspective Read more…
The trade execution technology company provides a Platform-as-a-Service that includes liquidity aggregation and management for multi-asset liquidity providers, an ultra-low latency execution matching engine, and its flagship MT4/MT5 bridges. All …
WARP, a tech-enabled network of cross docks and carriers specializing in middle-mile solutions, today announced the hiring of Amber Crosby as Head of Client Success. Crosby joins WARP after more …
WARP Announces Amber Crosby as Head of Client Success Read more…
Based out of Texas, United States, Kelly will lead a global team of Customer Success professionals at Cendyn. In her role, she will be responsible for the entire customer lifecycle, …
Kelly Snyder has been appointed Vice President of Customer Success at Cendyn Read more…
INDIANAPOLIS, Aug. 10, 2022 — Bloomerang, the complete donor relationship management solution for thousands of small and medium-sized nonprofits, today announced they welcomed Karen Maloney as the company’s Chief Customer Officer (CCO). As …
Bloomerang Appoints Karen Maloney as Chief Customer Officer Read more…