JAGGAER just received the Customers’ Choice distinction for P2P solutions, becoming one of only two companies to repeat from last year. The Customers’ Choice is based purely on feedback and reviews …
JAGGAER Doubles Down on Customer Success And Receives Customers’ Choice 2022 Distinction Read more…
Digital transformation should foster a trusted relationship between your organization and your customers. Here’s how: According to a November 2021 Statista report, digital transformation spending in the U.S. is expected to reach $1.8 …
5 Ways Digital Transformation Drives Customer Success Read more…
I made a post on Linkedin this week about the 5 soft skills any Customer Success pros should focus on that got much traction, and wanted to cover the topic more in-depth …
Top 5 Skills of Highly Effective Customer Success Professionals Read more…
Gainsight, in partnership with benchmarking research firm RevOps Squared, has completed a study on the strategies and benefits of Customer Success programs within high-growth companies. The resulting report yields several …
Customer success is one of the most important growth drivers for any company across the globe. From new SaaS companies to established industries like healthcare, the one thing every organization …
There is no customer strategy without human connections. Your business relationships with customers are vital to near-term success and future growth. Despite this, we often see companies (including those that …
Bridge The Customer Connection Gap For A Successful Customer Strategy Read more…
Customer Success starts with the very 1st interaction customers have with your company. And it goes the same way for you and your personal brand. Your own success will largely depend …
How I Grew My Linkedin Audience in 5 Easy Steps And Why You Should Too Read more…
One fundamental truth that dictates the growth and scalability of a business in the SaaS industry is that it takes many months to recoup the Customer Acquisition Cost (CAC) and …
Customer Success in SaaS is easy. You just need to understand NRR, ARR, MAU, DAU, NPS, CSAT, TAM, LTV, CAC, GTM, OKR, KPI, SEM, SEO, YOY, YTD, B2B, B2C, IPO, and of course …
Top 5 Metrics You Should Master in Customer Success And Avoid Getting Lost Read more…
We have finally reached the point where analytics is considered table stakes for all businesses. At every level of the company, we acknowledge that insights from data are critical to our success …