Long-lasting customer relationships are vital to growing any business. For SaaS businesses, where customers subscribe to a service for a monthly or annual fee, retaining customers takes more than just timely payment reminders …
10 Customer Success Metrics Every SaaS Business Should Track Read more…
Monday.com went from a local startup to an international company in the span of four years. During these four years, the company grew from a few thousand customers to over a …
How This Customer Success Leader Uses Smart Segmentation to Keep 110k Customers Humming Read more…
As Freshworks made its debut on the Nasdaq last night (9.30 am Eastern Standard Time), the SaaS firm scripted history by being the first Indian software maker to list on …
How A 46-year-old Man from India Turned His Company into a Billion-Dollar IPO Read more…
Milyli’s director of customer advocacy shares how his team trains CSMs to act like consultants. While customers can share similar goals when leveraging a company’s product or services, that doesn’t …
How This Local Team Applies a Consultative Lens to Customer Success Read more…
“Armed with data analytics and a curious mind, anyone on your customer success teams can get the answers they need to identify the crucial trends and opportunities to succeed” The …
Data-Driven Techniques to Optimize Customer Experiences and Build Loyalty Read more…
Watch the 26-min video interview full of insights where Nick and Jason discuss all things Net Revenue Retention, Customer Success and the upcoming 7th SaaStr Annual Conference – The World’s …
Customer Success Interview with Nick Mehta and SaaS legend Jason Lemkin Read more…
The no-code collaborative platform EverAfter announced it has raised $13 million, completing a Seed Round led by TLV Partners and Vertex Ventures, alongside angel investors Benny Shneider, Zohar Gilon, and Amit Gilon. …
EverAfter Secures $13M to Reimagine Customer Onboarding and Retention Read more…
September 27-29, 2021 If you are a B2B founder, exec, revenue leader, or investor, SaaStr 2021 is a must-attend event! Join 5,000 Cloud and SaaS Founders, VC and Execs. In-person, …
SaaStr Annual 2021: The World’s #1 Cloud Gathering Read more…
Over the last 18 months, the world has entered into a state of hyper-digitization as remote working, supply chain resilience and cybersecurity has taken over and driven the business economy. Estimates today suggest …
Embracing the cloud in the post-pandemic digital era Read more…
/ Oct 6-7, 2021 Washington DC “RYG”: an acronym for Red, Yellow, and Green which represents the common indicators of customer health. This year’s in-person two-day conference will focus on business …
The 2021 BIG RYG Customer Success Leadership Summit by ChurnZero Read more…