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Arlette Reyes Joins WrkSpot as the New Head of Customer Success

Posted on 25/12/2022 Posted in News, Nominations

WrkSpot is pleased to announce the appointment of Arlette Reyes as its new head of Customer Success. With nearly 25 years of experience in the customer service industry, Reyes brings a …

Arlette Reyes Joins WrkSpot as the New Head of Customer Success Read more…

Diane Melchionne Joins Sense As Vice President Of Customer Success

Posted on 25/12/2022 Posted in News, Nominations

Sense, the market leader in AI-driven talent engagement solutions for enterprise recruiting, today reported year-end record growth fueled by the addition of large enterprise customers, the widespread adoption of its …

Diane Melchionne Joins Sense As Vice President Of Customer Success Read more…

Steve Cox Appointed as Vice President of Customer Success at Command Alkon

Posted on 24/12/2022 Posted in News, Nominations

Over 25 Years of Experience Perfectly Positions Cox to Drive Customer Best Practices and Product Adoption Command Alkon, the global leader in integrated software and technology solutions for the heavy …

Steve Cox Appointed as Vice President of Customer Success at Command Alkon Read more…

Nutanix Appoints Natalie Chrara as its Director of Customer Success in APJ

Posted on 22/12/2022 Posted in Nominations

Nutanix has appointed Natalie Chrara as its Director of Customer Success in APJ, effective immediately. She will be based in Sydney, report directly to Paul Davis, VP for Worldwide Customer …

Nutanix Appoints Natalie Chrara as its Director of Customer Success in APJ Read more…

ESG Awarded Contract from $6 Billon Fortune 500 Software Company

Posted on 22/12/2022 Posted in News

ESG, the leader in Customer Success as a Service® (CSaaS), announced today it has signed an agreement to deliver its Customer Success service offerings, focused on end-user education, for a new …

ESG Awarded Contract from $6 Billon Fortune 500 Software Company Read more…

How Can Law Firms Retain Talent in a Recession?

Posted on 22/12/2022 Posted in Key Definitions, News

Whether in the United Kingdom or abroad, economic hardship is becoming a threat to the success or even survival of many law firms. But how can they adapt to these …

How Can Law Firms Retain Talent in a Recession? Read more…

Andrea Schwartz Joins SafeSend as Vice President Of Customer Success

Posted on 21/12/2022 Posted in Nominations

Growth continued throughout 2022 at SafeSend®, a market-leading provider of tax workflow automation and client collaboration technology solutions for tax and accounting professionals. Every area of the company is flourishing, …

Andrea Schwartz Joins SafeSend as Vice President Of Customer Success Read more…

Marc Benioff Tells Salesforce Workers That New Employees Are ‘Facing Lower Productivity’

Posted on 20/12/2022 Posted in News

   Salesforce co-CEO Marc Benioff told employees in a Slack message on Friday that the company’s newest hires aren’t being productive enough, and he asked for feedback as to why that’s …

Marc Benioff Tells Salesforce Workers That New Employees Are ‘Facing Lower Productivity’ Read more…

ChurnZero Announces 2022 ChurnHero Awards Winners

Posted on 15/12/2022 Posted in Awards

Third annual ChurnHero Awards celebrate Customer Success teams who use ChurnZero to exemplify and evolve CS best practices with remarkable results. ChurnZero, the leading Customer Success platform, and partner has …

ChurnZero Announces 2022 ChurnHero Awards Winners Read more…

How Customer Success Can Help Drive Product Adoption

Posted on 15/12/2022 Posted in Key Definitions

Customer success and product adoption go hand-in-hand. Your CSM team is all about enabling customers to succeed with your product. The more successful outcomes your customers achieve with your product, …

How Customer Success Can Help Drive Product Adoption Read more…

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The Customer Success Café Podcast
The Customer Success Café Podcast

All things Customer Success
by Hakan Ozturk – Paris, France

CS Café #4 – Firaas Rashid, Founder and CEO of Hook
byHakan Ozturk

Subscribe to my free weekly newsletter 👉⁠theCScafe.com
🎙️Get ready to be blown away by the amazing story of Firaas Rashid, Founder, and CEO of Hook – a trailblazing predictive analytics company that's revolutionizing the world of customer success for SaaS companies. 

In this electrifying episode of the Customer Success Cafe Podcast, Firaas shares his incredible journey of building Hook from scratch to help SaaS companies reduce customer churn through cutting-edge data science. 

Discover how Hook's predictive analytics enables companies to understand which customers are likely to churn and upsell with a high degree of accuracy within 28 days, and customers using Hook cut their churn by about 40% within six months.

Firaas's insights on customer success and building a successful business is invaluable. 

He emphasizes the importance of having people who deeply understand the business problem a company is trying to solve on their customer success team and keeping metrics simple and manageable. 

He stresses the significance of aligning CS with revenue and customer spending to make it a strategic function.

Prepare to be inspired as Firaas takes you on a thrilling journey through the world of customer success, offering valuable tips and strategies along the way. 

Don't miss out on this incredible opportunity to learn from one of the best and brightest leaders in the industry! 

Join us as we explore Firaas's world and Hook's groundbreaking approach to predictive analytics and learn how your business can benefit from their revolutionary solutions.

Here's the book Firaas mentioned in our interview:

Grab your copy 👉 Secrets of Sand Hill Road

⭐⭐⭐⭐⭐

Looking for a job in Customer Success? Find your dream job here 👉 topCSjobs.com

—

Send in a voice message: https://podcasters.spotify.com/pod/show/thecscafe/message

CS Café #4 – Firaas Rashid, Founder and CEO of Hook
CS Café #4 – Firaas Rashid, Founder and CEO of Hook
05/03/2023
Hakan Ozturk
CS Café #3 – Nadia Harris – Founder of RemoteWorkAdvocate.com
05/02/2023
Hakan Ozturk
CS Café #2 – Prithwi Dasgupta – CEO of SmartKarrot
05/02/2023
Hakan Ozturk
CS Café #1 – Exclusive Interview With Rav Dhaliwal
05/02/2023
Hakan Ozturk
Welcome to The Customer Success Café Podcast
05/02/2023
Hakan Ozturk
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