There is definitely no right or wrong career path when it comes to Customer Success and everyone has an opportunity to succeed in that journey. After her mechanical engineering studies, Hannah Herlihy …
From Mechanical Engineering to Driving Customer Success Read more…
Tom Ronen, Head of Customer Success at monday.com provides us some great actionable insights that help him drive customer-facing operations and lead teams in a high growth company. 7 key learnings to …
How To Drive Customer Success in a High-Growth Company Read more…
According to a recent research conducted by MarketsandMarkets™, the worldwide customer success platforms market is valued at $1 billion in 2020 and expected to expand to $2.5 billion by 2025, growing …
Customer Success Platforms Market to Reach $2.5 Billion by 2025 Read more…
According to Chris Cabrera , CEO and Founder of Xactly Corp ,a shift towards “Revenue Intelligence” is key to helping business leaders make better data-driven decisions and build trust. As it comes to Customer …
The importance of eradicating organizational silos Read more…
Not so far from reality… But it’s definitely been an accelerator. As a consequence, customer success organizations have never been that exposed, being on the front lines with customers, helping …
Who led the digital transformation of your company ? Read more…
The severe social and economic shock of 2020/21 will leave surviving businesses better preparedto cope with similar crises in the future. According to the 2020 Harvey Nash/KPMG CIO Survey, there …
Digital transformation: Spotting the Winners and Losers in 2020 Read more…
Reimagining business for the digital era is the #1 top priority for today’s sustainable businesses. With the pandemic, this change has accelerated and we have now entered a new era …