The digital nature of selling, marketing and customer success doesn’t mean outreach has to be robotic. According to findings from Accenture, 89% of business leaders believe in the value of pairing a …
Three Ways The Pandemic Made Sales And Marketing More Effective Read more…
Enterprise Times caught up with Geoff Pople, Chief Customer Officer at Kimble Applications, to talk about Kimble Connect, its virtual user conference held a few weeks ago. This is the second part …
While we remain eager to safely leave coronavirus restrictions behind us and return to normal, there are several changes brought about by the pandemic which UK employees hope will stick …
Physical offices no longer make up a large part of the employee experience Read more…
I recently participated in a fascinating panel discussion facilitated by Jonathan Farrington of Top Sales World on “Identifying the New Post-Covid Frontline Sales Professional” with Dave Mattson of Sandler Training …
There is definitely no right or wrong career path when it comes to Customer Success and everyone has an opportunity to succeed in that journey. After her mechanical engineering studies, Hannah Herlihy …
From Mechanical Engineering to Driving Customer Success Read more…
Tom Ronen, Head of Customer Success at monday.com provides us some great actionable insights that help him drive customer-facing operations and lead teams in a high growth company. 7 key learnings to …
How To Drive Customer Success in a High-Growth Company Read more…
According to a recent research conducted by MarketsandMarkets™, the worldwide customer success platforms market is valued at $1 billion in 2020 and expected to expand to $2.5 billion by 2025, growing …
Customer Success Platforms Market to Reach $2.5 Billion by 2025 Read more…
According to Chris Cabrera , CEO and Founder of Xactly Corp ,a shift towards “Revenue Intelligence” is key to helping business leaders make better data-driven decisions and build trust. As it comes to Customer …
The importance of eradicating organizational silos Read more…
Not so far from reality… But it’s definitely been an accelerator. As a consequence, customer success organizations have never been that exposed, being on the front lines with customers, helping …
Who led the digital transformation of your company ? Read more…
The severe social and economic shock of 2020/21 will leave surviving businesses better preparedto cope with similar crises in the future. According to the 2020 Harvey Nash/KPMG CIO Survey, there …
Digital transformation: Spotting the Winners and Losers in 2020 Read more…