As a Customer Success Manager, focus more on what your customers want to achieve than trying to guess what they need. — Hakan Ozturk (@DrivingCS) January 28, 2022 Customer Success …
The One Thing All Customer Success Managers Should Focus On Read more…
Many organizations judge the health of the business by the productivity of the customer support organization. How many tickets are reps closing? How many emails are they sending? How many …
Hubspot: The Best 15 Customer Success Metrics That Matter in 2022 Read more…
Custify âą create a single source of truth aggregating customer information from different sources. âą set health scores per segment or price plan. âą automated alerts for specific scenarios. âą …
The Most 5 Beloved Rising Customer Success Platforms in 2022, According to Reviewers Read more…
As the world moves towards subscription-based software models, customer success job offerings are also on the rise. In fact, in the next 10 to 20 years, itâs predicted Customer Success Manager …
14 Ways to Land the Perfect Job In Customer Success Read more…
If youâre building a startup, youâre probably wondering how to start and scale customer success (CS). While the first step is to hire the right first customer success lead, the next …
Companies have always tried to enable their customers to be successful, but the definition of success has changed. The reason is that customers now have greater choice as everything moves …
3 Customer Success Trends You Don’t Want to Miss Out in 2022 Read more…
The vitamin C for corporate growth is called “Customer Success” Whether itâs software, toothpaste, or the latest Netflix series â consumers today have more options at their disposal than ever …
In the SaaS world, customers can come and go. Losing a customer can be particularly damaging. Loss does not have to be inevitable. New customer success practices can reinvent relationships, …
Empathy has always been a critical skill for leaders, but it is taking on a new level of meaning and priority. Far from a soft approach, it can drive significant …
Empathy Is The Most Important Leadership Skill According To Research Read more…
The Importance Of “Adaptive” Onboarding by Srikrishnan Ganesan, Co-founder of Rocketlane Ask any expert gardener for a list of plants to start a garden, and they’d tell you there’s no …
Customer Success & Onboarding : One Size Does NOT Fit All Read more…