The fundamental rule in Customer Success is to understand what your customers need. So far so good. But the problem is most people don’t take the time to find out …
3 Deadly Mistakes In Customer Success (And How You Can Avoid Them) Read more…
Customer Success comes with your own success, first. And as Jim Rohn once said, you need to: “work harder on yourself more than you do on your job.” And one way to …
13 Non-Fiction Books That Will Change Your Life (And Make You More Successful) Read more…
by Kevin Truong Salesforce, San Francisco’s top private employer and the namesake of its tallest building, is pressing sales employees to return to the office at least three days per …
Salesforce Is Pushing Sales Employees Back to the Office as Tech Slumps Read more…
Oracle and Responsys veteran and customer success leader will support continued growth and focus on world-class customer Impel, the global leader in digital automotive engagement software and data, announced today …
Impel Welcomes Martin Pankau as Company’s First Chief Customer Officer Read more…
by Ellen Brezniak, Chief Customer Officer, Act! Since 2020, a work-from-home wave has washed across the country. Professionals who spent years commuting to an office and driving to in-person meetings …
The ways cloud-based CRM can help small businesses in our work-from-home world Read more…
Sanders’ 25-year career focus on services spans global-scale IT, security and networking businesses with deep experience in service delivery transformation Avid® (Nasdaq: AVID) just announced the promotion of technology services …
Avid Promotes Technology Services Executive Deb Sanders to Chief Customer Officer Read more…
By Amber Hickman Analyst firm IDC predicts that businesses will invest in customer data platforms, artificial intelligence, Web3, and other technologies to transform the customer experience in 2023 and beyond. …
Data platforms, AI, Web3 to transform Customer Experience, says IDC Read more…
A customer’s success story is one of the essential marketing collateral you can produce. It establishes your credibility as a business and tells your audience what you stand for. In …
Chaitanya Chinta, Global Head – Email Business, Netcore Cloud shares how AI-driven interactive emails have helped ecommerce companies ramp up their email marketing strategies. Emails are an essential channel for …
Self-confidence is key to Customer Success. But no one becomes confident overnight. It’s a process that takes time and effort to learn, apply and repeat until it becomes a habit. But the good news …
🍵 5 TED Talks That Will Make You More Confident in 5 days Read more…