As Customer Success professionals, we all know the importance of developing soft skills that will help us set apart. However, these are also the hardest to develop. While your experience or technical knowledge …
Top 7 Soft Skills That Will Help You Get Ahead in 2022 Read more…
A New Era of Customer Success Unveiled at Totango’s Global Executive Forum Totango for Visual Collaboration with Customer Experience Canvas, Campaign Design, Multidimensional Customer Health, and Powerful Integrations with Google …
Totango Unleashes the Power of Customer Success with Launch of Canvas Read more…
Predictive analytics powered by AI technology is changing the world as we know it. Nowadays, there is an ocean of data available for every industry. However, finding the gems that …
Why You Should Add Predictive Analytics to Customer Success Read more…
Hubilo, the leading virtual, live, and hybrid event technology platform, is excited to announce it was awarded a Bronze Stevie® Award for Customer Service Department of the Year. Hubilo will …
Hubilo’s Customer Success Team Wins Bronze Stevie Read more…
Totango Announced The 2022 Global Executive Forum To Discuss The Future Of Customer Success Totango, the leading Customer Success Platform that unleashes the power of agile customer journey creation to …
Totango Global Executive Forum – Mar 14-16 Carmel Valley, California Read more…
Industry advisor Geoffrey Moore’s strategies for building and transforming companies in an age of disruption were birthed as technology was beginning its reign, with “Crossing the Chasm” first published back …
Reorienting the Value Chain for the Age of the Customer Read more…
SmartKarrot, the intelligence-driven customer success platform, just announced 2022’s leading women leaders and influencers in customer success in celebration of International Women’s Day. Allison Pickens An exceptional thought leader and …
SmartKarrot’s Top 50 Women Leaders in Customer Success 2022 List Read more…
Are you looking for a career change to transition into Customer Success and become a Customer Success Manager? Good news, you don’t need any prior Customer Success experience! However, you’ll …
In Customer Success, one of the most challenging areas is to identify and connect with the right audience, stakeholders, sponsor, or the champion at the customer organization. Sometimes, there is …
“Customer Success as a service” is another way to think about engaging with clients more meaningfully and in turn, growing business for MSPs (Managed Service Providers). Today, customer experience or …