According to a recent research conducted by MarketsandMarkets™, the worldwide customer success platforms market is valued at $1 billion in 2020 and expected to expand to $2.5 billion by 2025, growing …
Customer Success Platforms Market to Reach $2.5 Billion by 2025 Read more…
According to Chris Cabrera , CEO and Founder of Xactly Corp ,a shift towards “Revenue Intelligence” is key to helping business leaders make better data-driven decisions and build trust. As it comes to Customer …
The importance of eradicating organizational silos Read more…
Hand off from Sales to Customer Success…
The industry’s 1st Summit for CSMs by CSMs is here.*** April 28th, 2021 – 6pm CET *** Who the Event is for ***ANYONE that works directly with customers >> CSMs, …
Not so far from reality… But it’s definitely been an accelerator. As a consequence, customer success organizations have never been that exposed, being on the front lines with customers, helping …
Who led the digital transformation of your company ? Read more…
You take action, never complain You don’t judge, but accept others as they are. You learn how to say NO. You keep learning new skills you can leverage online. You …
The severe social and economic shock of 2020/21 will leave surviving businesses better preparedto cope with similar crises in the future. According to the 2020 Harvey Nash/KPMG CIO Survey, there …
Digital transformation: Spotting the Winners and Losers in 2020 Read more…
Reimagining business for the digital era is the #1 top priority for today’s sustainable businesses. With the pandemic, this change has accelerated and we have now entered a new era …
Did you notice ? Customer Experience NOT enough anymore. With the pandemic, we entered the Era of “Total Experience (TX)” TX = CX + User Experience + Employee Experience. Organizations that …
We all know how critical Customer Feedback is for any sustainable businesses to grow. It’s therefore important to “listen” to your customers’ needs. Taking record of their ideas, capturing and …
2021 Customer Success Awards : Customer Feedback Management Software Read more…